What’s up with customer surveys?

[Henro]

I keep getting requests to fill out customer surveys from various places I deal with, including banks.

I just delete them, but wonder what their motivation really is. Guess I am a skeptic but just can’t believe they are trying to make MY life better.

Sorta like the “In the best interest of our customers we decided to reduce services offered but will keep prices the same.” Paraphrasing of course, but you get the picture.

What am I missing?

 

[jimh406]

Many companies are keeping metrics on their employees and being paid accordingly.

 

[Fordtech86]

I keep getting requests to fill out customer surveys from various places I deal with, including banks.

I just delete them, but wonder what their motivation really is. Guess I am a skeptic but just can’t believe they are trying to make MY life better.

Sorta like the “In the best interest of our customers we decided to reduce services offered but will keep prices the same.” Paraphrasing of course, but you get the picture.

What am I missing?

Some peoples paycheck depend on these surveys.

 

[SAR Tracker]

Total Quality Management (TQM) is still the latest thing to make mgmt "feel better" and make them think the Eastern way of doing business is the best.

 

[DustyRusty]

I give them all negative responses, because they don't really want to know what I actually think. Let them die!!

 

[torch]

I recently contacted a customer support e-mail address over a problem I was having with a product. The prompt response I received was almost, but not quite, pertinent to the issue, along the "try this, try that" vein. My response to that e-mail soon resulted in a second e-mail that was completely off point.

While I never did get a response to my request for a real human to look at the problem, I did get a customer satisfaction survey. I'm not sure if they are rating the quality of their Turing Box or just trying to collect more personal information but I'm pretty sure nobody's job was on the line.

 

[GreensvilleJay]

data mining...plain and simple. they (actually a computer) use/sell YOUR info to 1,000s of others. there's HUGE money in selling information.
for 'giggles', read the 'terms of use' for one of those 'save 15% on your car insurance' aps or OBD-II modules !!

 

[mikester]

data mining...plain and simple. they (actually a computer) use/sell YOUR info to 1,000s of others. there's HUGE money in selling information.
for 'giggles', read the 'terms of use' for one of those 'save 15% on your car insurance' aps or OBD-II modules !!

It's save "UP TO" 15% off

You only get a discount based on a mystery top secret algorithm AFTER you pay up front for a year.

I asked my insurance if I would get the discount if I simply installed "the app" on an old phone that's been wiped and I never use. They said no.

I think it's funny that my personal information is "proprietary" and these companies will not disclose what info is being collected and how it is being used.

 

[random]

When they do one that I know will individually affect the person who served me, I fill them out. Otherwise, I have never seen one actually result in any changes by the company doing the survey.