What’s up with customer surveys?

Henro

Well-known member

Equipment
B2910, BX2200, KX41-2V mini Ex., Beer fridge
May 24, 2019
5,924
3,132
113
North of Pittsburgh PA
I keep getting requests to fill out customer surveys from various places I deal with, including banks.

I just delete them, but wonder what their motivation really is. Guess I am a skeptic but just can’t believe they are trying to make MY life better.

Sorta like the “In the best interest of our customers we decided to reduce services offered but will keep prices the same.” Paraphrasing of course, but you get the picture.

What am I missing?
 

jimh406

Well-known member
Lifetime Member

Equipment
Kubota L2501 with R4 tires
Jan 29, 2021
2,529
1,989
113
Western MT
Many companies are keeping metrics on their employees and being paid accordingly.
 

Fordtech86

Well-known member
Lifetime Member

Equipment
L3200
Aug 7, 2018
4,966
5,916
113
Pineville,LA
I keep getting requests to fill out customer surveys from various places I deal with, including banks.

I just delete them, but wonder what their motivation really is. Guess I am a skeptic but just can’t believe they are trying to make MY life better.

Sorta like the “In the best interest of our customers we decided to reduce services offered but will keep prices the same.” Paraphrasing of course, but you get the picture.

What am I missing?
Some peoples paycheck depend on these surveys.
 

SAR Tracker

Well-known member

Equipment
LX2610HSDC, FEL, LX2963 Snowblower, BH77 Backhoe, forks
Nov 17, 2020
236
339
63
Central Oregon
Total Quality Management (TQM) is still the latest thing to make mgmt "feel better" and make them think the Eastern way of doing business is the best.
 

DustyRusty

Well-known member

Equipment
WAS BANNED FOR NSFW PICS
Nov 8, 2015
6,518
5,146
113
North East CT
I give them all negative responses, because they don't really want to know what I actually think. Let them die!!
 
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Reactions: 1 user

torch

Well-known member

Equipment
B7100HSD, B2789, B2550, B4672, 48" cultivator, homemade FEL and Cab
Jun 10, 2016
2,654
890
113
Muskoka, Ont.
I recently contacted a customer support e-mail address over a problem I was having with a product. The prompt response I received was almost, but not quite, pertinent to the issue, along the "try this, try that" vein. My response to that e-mail soon resulted in a second e-mail that was completely off point.

While I never did get a response to my request for a real human to look at the problem, I did get a customer satisfaction survey. I'm not sure if they are rating the quality of their Turing Box or just trying to collect more personal information but I'm pretty sure nobody's job was on the line.
 

GreensvilleJay

Well-known member

Equipment
BX23-S,57 A-C D-14,58 A-C D-14, 57 A-C D-14,tiller,cults,Millcreek 25G spreader,
Apr 2, 2019
12,781
5,571
113
Greensville,Ontario,Canada
data mining...plain and simple. they (actually a computer) use/sell YOUR info to 1,000s of others. there's HUGE money in selling information.
for 'giggles', read the 'terms of use' for one of those 'save 15% on your car insurance' aps or OBD-II modules !!
 

mikester

Well-known member

Equipment
M59 TLB
Oct 21, 2017
3,807
2,424
113
Canada
www.divergentstuff.ca
data mining...plain and simple. they (actually a computer) use/sell YOUR info to 1,000s of others. there's HUGE money in selling information.
for 'giggles', read the 'terms of use' for one of those 'save 15% on your car insurance' aps or OBD-II modules !!
It's save "UP TO" 15% off

You only get a discount based on a mystery top secret algorithm AFTER you pay up front for a year.

I asked my insurance if I would get the discount if I simply installed "the app" on an old phone that's been wiped and I never use. They said no.

I think it's funny that my personal information is "proprietary" and these companies will not disclose what info is being collected and how it is being used.
 

random

Well-known member

Equipment
L3301, bucket, backhoe, grader, plow, harrow, cultivator
Nov 2, 2020
716
401
63
NC
When they do one that I know will individually affect the person who served me, I fill them out. Otherwise, I have never seen one actually result in any changes by the company doing the survey.