This morning making coffee and I hear a loud crack,, WTF was that? It sounded like something hit the house, I looked out side and at the walls inside, just in case there was a errant flying object intercepting with the wall. Nope nothing, then I noticed the cell phone, the back of the case is laying onthe floor the battery is laying on the night stand and Im thinking something dont look right. Well the battery popped blew the back off and was laying there, so I pick it ,it wont go back in,,, hummmmmm I really dont need this. But I scooped it up and figured I would stop at the VERIZON store and get it taken care of after the Doc visit ,, yeah its a flip phone I dont use it for any thing but phone calls in and out. So this young fella looks up and asks what do you want, like I am interrupting his morning prayers or something. SO I show him and right off he says you need a new phone, nothing more just you need to buy a new phone. Well is there anything you can do? I said you need to buy a new phone! I said just look and see if you can do anything with this,, he gets up and walks to the door and holds it open and say have a nice day. 50 years ago one of us would have been headed to the ER. And they wonder why I hate dealing with people,,, OH and verizon 800 number was no help either. GRRRRRRRRRRRRRRRR