I recently had a bad FedEx experience, that after years of good ones.
Ordered some parts for a toilet (to 'have in stock'). Email notified 'Delivered to mail room". It was residential delivery... how many homes have a 'mail room'??? I discovered the error within 20 minutes of the delivery. FedEx said 'No can find' and then followed with a 'Happy with your delivery' email!!!!
Called vendor, they re-shipped. 10 days later, in my mail box, was the original package!!! I don't know if a neighbor got it an stuck it in my box 'when they got around to it' or what. I called the vendor, they said to just keep it and were pleased ?I was honest an told them I got the original item.
Just this past week, I had a critical document sent over night FedEx. Trenton NJ to Newark NJ to Memphis TN to Richmond, VA. I got it on time but... it seems like a waste of resources to fly from Newark to Memphis, I imagine it was still in a truck and on the road more than had it just gone down 95.....