My wife has worked patiently with me over the years to help improve my attitude. Do I like the delays? No. Can I continue to get work done? Yes, just more effort on my part. So, we will continue to move forward and I'm sure that I will enjoy the grapple even more once I get through all the hurdles.Man you have a LOT more patience than me, specially with Ol man winter knockin at the door.
I know, we're suppose to shrug off delays like this BUT.......
My dealer had them for other tractor models, just not my Grand. My friend took his tractor in last week and was able to get the his 3rd function valve installed.question on 3rd function valve don't the dealers sell a big percentage with them and keep in stock ?
50 hr service wise that dealer needs a different employee.
If I hadn't paid for it already, I had thought about an EA 3rd function valve. At this point, they have about half the system installed. The controllers on the joystick are installed, but they ordered the valve for the LA525 loader and I have the LA805 loader. So the way they explained it the valve/hose section is different, but the controller is the same. Since I have very little knowledge of 3rd function I'm guessing/hoping they are right.Have you considered going with a WR Long 3rd function? They make a great 3rd function.... just a thought.
Yep just as I mentioned in my last thread - this is why I would never deal with this dealer again. Just the way they handled the communication on the 3rd function delays suggested already to me they are a bit careless regarding the customer. Anytime I sense that a business isn't customer first driven, I look elsewhere, because this is what you end up with. Its like a culture in a workplace. If the owner isn't customer first minded, then those under him will not be either. Mechanics will be there just for a paycheck. They will he horsing around, talking, while doing maintenance, not following any check list, not double checking things, and in your case...just wow. How sloppy do you have to be to leave the front axle grease plug sitting on top of the axle. That suggests a total lack of attention to any detail or standard of service. If I were in your shoes, honestly, I would redo the entire maintenance myself, just scared they put the wrong thing in the machine. This is indicative of the type of mechanic who is out of the right kind of oil, but says "eh,they wont know the difference" and just throws whatever in. It would worry me enough though Id redo the entire maintenance, and I would let the dealer know how shocked I was to find all the oversights, and due to that I have lost all confidence in their maintenance department, and that I would be redoing the whole maintenance myself because of it.I have went over the tractor and found two grease fittings that they didn't grease. Checked all the fluids and everything was good. I showed her how the interior panel was put back incorrectly from where they were installing the 3rd function controls, which I fixed.
I personally cut my ties quickly with a business if they do this stuff. I am a very reasonable person. I can be patient if the dealer communicates and is honest. Telling me they will update me monday and then just flat not calling tells me they really dont care. Actions speak louder than words. I wasnt impressed with my kubota dealer when I bought my tractor, so I likely wont go back there for anything. He was friendly and nice and delivered my tractor the same day I bought it, but just walking around his shop and seeing his business just operate for a couple hours the day I went in, I just didn't get a good vibe. I think people should follow their gut on these types of things. If a dealer kept blowing me off on something andthen failing to follow up, I would call them and pull out of any deal I had pending. When they tell me "sir we are sorry we have the part on order it just hasnt come in" I would go down how they have not followed up, didnt communicate, and by doing so have lost my trust. Nothing personal - run your business how you want, and Ill do what I feel I have to do. What concerns me though is that the not following up and making you feel like your issue is on their priority list is always just a symptom of a larger problem. You never realize how bad this is until you deal with an actual good dealer, and then they amaze you. If you have a dealer that goes above and beyond its a rarity. I have another dealer near me just a few miles further I will likely use in the future. I want to stop by there sometime just to feel them out.Well guys, we've gotten use to the customer service that use to be standard in the good ole' USA about 20 years ago.
We have slidden over to the time of automation, computers and smart phones which has led to no understanding of how things actually work (by many), what's the pay, what's the benefits, do I have to show up every day, when do I get off mentality.
The standard now is customer no service. Better acknowledge it, make adjustments to suit each's personality...or you'll be mad and crazy!!