20 hours on new Machine, Hydraulic Pump Failure, Advice needed.

[swervomotor]

I purchased a new machine from our local dealer a few weeks ago and with less than 20 hours on the machine, the hydraulic pump failed (per the dealer who has been great to work with and came to pick it up the same day) They have placed an order for a new pump (backordered for 3 months) and offered a loaner machine.

Now here is my concern, hydraulic pumps are usually gear pumps, and with the failure like this I'm very concerned about metal shavings/debris has now circulated through the valve manifolds, cooler, tank, etc. Contaminating the entire hydraulic system.

My concern is now a future lifetime of early failure of valve seals, cylinder seals, and other components from this debris on the pressure side of the hydraulic system.

Obviously the machine is under warranty now and we do have KTAC insurance but what about when it is out of warranty? What would you do with 20 hours on the machine?

 

[John D 2]

The hydraulic system has a filter. I understand your feeling of being snake bit, but I think it will be fine.

Your dealer sounds like he's on top of it and will get it fixed right.

What equipment is it?

 

[lugbolt]

That is a legitimate concern.

Unfortunately, of the two hydraulic pump failures I've deal with in the ~30 years of kubota work, Kubota never paid to do a full system flush. Believe me, I have tried to get em to.

 

[Trash Panda]

Obviously a completely different machine, but when the pump went on our 299D skid steer, both drive motors followed shortly after.

Hopefully you can convince them to do a full system flush.

 

[TheOldHokie]

I purchased a new machine from our local dealer a few weeks ago and with less than 20 hours on the machine, the hydraulic pump failed (per the dealer who has been great to work with and came to pick it up the same day) They have placed an order for a new pump (backordered for 3 months) and offered a loaner machine.

Now here is my concern, hydraulic pumps are usually gear pumps, and with the failure like this I'm very concerned about metal shavings/debris has now circulated through the valve manifolds, cooler, tank, etc. Contaminating the entire hydraulic system.

My concern is now a future lifetime of early failure of valve seals, cylinder seals, and other components from this debris on the pressure side of the hydraulic system.

Obviously the machine is under warranty now and we do have KTAC insurance but what about when it is out of warranty? What would you do with 20 hours on the machine?

A lot depends on how it failed. My bigger concern would be why...

Dan

 

[BBFarmer]

What kind of machine we talkin about here?

 

[swervomotor]

What kind of machine we talkin about here?

This is a KX040-5, so a ton of valves, cylinders, hoses etc

 

[TheOldHokie]

This is a KX040-5, so a ton of valves, cylinders, hoses etc

Not a gear pump and a whole different animal.

Dan

 

[Old Machinist]

I would not want that machine back. In fact,,,,, if I was told it would take 3 months to get a part for a brand new machine I would be asking for a refund and looking at other brands.

 

[Trash Panda]

I would not want that machine back. In fact,,,,, if I was told it would take 3 months to get a part for a brand new machine I would be asking for a refund and looking at other brands.

Sadly, this is the new norm for a lot of things.

Brand new Ram trucks with failed DPF’s and replacements unavailable are commonplace as well.

 

[whatsupdoc]

Multiple pumps on excavators, what pump failed?

Go to the machine with a suction gun with a long tube take a couple
of oil samples and send samples for oil analysis to at least two different labs.

 

[John D 2]

Sadly, this is the new norm for a lot of things.

Brand new Ram trucks with failed DPF’s and replacements unavailable are commonplace as well.

A friend of mine bought a new Dode 2500 diesel. The power steering pump went out 6 months after buying it.
The dealership did a nationwide parts search with no luck. The service manager then called the factory to try and expedite one. The factory said it would be at least 6 months before they had any available.
In the end the dealership bought the truck back and put them in something else.

 

[Trash Panda]

A friend of mine bought a new Dode 2500 diesel. The power steering pump went out 6 months after buying it.
The dealership did a nationwide parts search with no luck. The service manager then called the factory to try and expedite one. The factory said it would be at least 6 months before they had any available.
In the end the dealership bought the truck back and put them in something else.

Stellantis is a clown show.

 

[old and tired]

Brand new work truck, we work an hour away... long day, heading home in the middle of nowhere and in the middle of the night. The shaft of the alternator breaks in half and takes out the fan belt to everything (mainly water pump!!). Pull under a bridge get a wife to bring us a vehicle.

Call the service department of Ford, no problem, they will go get it and fix it... was given the run around for the rest of the week on why it's not fixed. I called the service department, when the person answered, I said let me talk to your manager since you don't get paid enough for the tongue lashing I'm about to give out...

Same excuse that new model, no parts... not sure when We can get it in... I told them in some pretty colorful words that it was our busiest time of the year, we NEED that truck and that they should take the alternator off another vehicle to repair ours. They said they can NOT do that... so I told them to let the night watchman know that we'll be coming late at night to get some needed chemicals off that truck.

We pull into the dealership and was greeted with the service manager waving our keys... I told him thanks for getting it done!!!

If you have a customer down, with a new truck... you better do whatever you HAVE to, so they are good to go!

 

[BAP]

Stellantis is a clown show.

Ford is no better. Friend with a 350 and 6.2l engine cracked manifold and head this spring. Was 8-12 weeks to get parts. He ended trading the truck because he needed it.

 

[whitetiger]

they should take the alternator off another vehicle to repair ours.

I hope you are not implying that the dealer removed the pumps from a new unit and installed them on this unit.

 

[GeoHorn]

I hope you are not implying that the dealer removed the pumps from a new unit and installed them on this unit.

Seems like a good solution to me.

I bought a new Ram 2500 out of state …(my truck was wrecked in KY while on a trip) ….and the transfer case output (tailshaft) seal was leaking with less then 3K miles on the truck. I took it to the local (Marble Falls, Tx) Ram dealer who kept it for 3 weeks claiming no parts available.

I found another dealer only 50 miles away who (online) had ten (10) of them in-stock, for sale online. I called the local dealer and told him…. He replied that dealers are not allowed to sell to other dealers parts for warranty…. the new part must come thru the warranty system.
He predicted another several weeks.

This pizzes me because in the meantime my warranty period is decreasing while they keep my truck outside in the weather and I can’t use it.

I bought the part online planning to pick my truck up and fix it elsewhere.

Two days later I have the part and the dealer says they have the part “arriving in the next day or so”.
Next day the dealer calls and says it’s ready.

When I picked it up, the dealer (svc mgr) tells me “That place you referred to us doesn’t actually have the seals.“
I responded, “Yes, they do. They have EIGHT of them...because I HAVE ONE which arrived yesterday…and YOU GOT ONE from the SAME PLACE…because THEY TOLD ME!”

It’s my belief that sometimes dealer svc-depts will place a warranty-job on the back burner while they work on retail-repairs….and the “parts on backorder” excuse is used just for that…an excuse.
They perform the warranty work when they’ve got mechanics standing around without retail-repairs available.

(As a former new car dealer mechanic myself, it’s my experience that dealerships are paid reduced labor-rates on warranty-claims…and they make Zero on the parts. It’s much more profitable to perform non-warranty repairs.)

It’s the sort of modern-day-mentality and business-practices which are pervading the economy.