Shandong Brother Industries LTD China Poor Customer Service Communication

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
The guy D2 Cat and others are responding to is Harvey SU from Shandong Brother Trading International. I have been waiting 5 months for my skid steer attachments from him. I won't say too much today and if I eventually get my items I will publicly state it here. But I will respond to one thing that was said about shipping. They sell the items with a CIF price and when you question why the products are late it suddenly becomes FOB and then they even make FOB difficult to delay further .
Micheal has probably been through a nightmare and this may have only been resolved through this thread.
If it in fact has been resolved? My nightmare continues

We ship 3-5 containers every day, this is the first time that someone posting rumors on the internet.
No one has get so upset this way, that is why I must be here to reply something.

You have open the info, so we will open the info if needed.

Spreading ruomrs is not good either.
People don't like liars.


Business is between you and us, besides, only real court can help you.
If we want to address the issue, let us do it seriously.

Emotional emails or post won't help.
Actions do.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
Hi, thanks for sending me this post by Michael.

First I want to apologize for the delay with the seeder.
Our parts supplier failed to deliver the wheel part for it on time, all the seeder orders in recent time are delayed because of this. We looked for another part supplier and had them made the parts for us.

It is our mistake, and we will apply for extra discounts like parts and send together for free.
We have talked about the same thing in the email. I hope this is OK.

The seeder is not a very popular product, so we don't keep the seeder in stock.

The other products are already finished, but the seeder is delaying the shipment.
You can cancel the seeder if you want to.

This is our mistake, and we really don't have any excuses for this.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
This is obviously Harvey Su. I have been waiting 5 months and have received very poor service from Shandong Brother Trading International. I could write 3 pages on what I have gone through with your company and show emails that would shock the thread. I will hold off for the time being and see if you will deal with my people in China who have been trying to contact you. WHEN WILL MY PRODUCTS BE READY TO LEAVE????
 

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
This is obviously Harvey Su. I have been waiting 5 months and have received very poor service from Shandong Brother Trading International. I could write 3 pages on what I have gone through with your company and show emails that would shock the thread. I will hold off for the time being and see if you will deal with my people in China who have been trying to contact you. WHEN WILL MY PRODUCTS BE READY TO LEAVE????
Hi, we are waiting for your 3rd party inspection.
This is not a court, and we only accept 3rd party inspection before shipping.

Can you reply to my other posts?

You agreed on 3rd party inspection, but no other actions from your side ever since.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
If you look at the PI, it says FOB_QINGDAO.
How would you say it is CIF?


Since you term is FOB_QINGDAO, you did not pay shipping rates to us either.
We did not fool around on this part, do you agree?

I sent you pictures of the finished products, for some item you said that is old products we made before.
i don't know what to do.


We can also change to CIF, help you with shipping to your country and you can pay us the shipping rates.
It is a very easy thing and we always do this when a customer requests so, including your order.

But this time, we decided not to.

Because we worry even when we shipped, you might say we did not ship your term and start a post here.
Sometimes people just make things up on the internet as there is no consequence for them.

The business is between you and us, but now you have open a court and trying to judge us.
So we must act very carefully.

I hope you understand.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
That is why we come with the proposal and request of having a 3rd party to come and inspect the goods.
Of course, the 3rd party will be assigned by your side, and you might need to pay them.

Inspection happens in international business, customers sometimes come and inspect the products by themsleves, but also ask 3rd party to do so.

Because whatever we say, you always get the conclusion that we are scammers.
We don't feel confortable being called this way, so let us give it to the 3rd party as you can trust them.

I told the workshop to take the products out of the package and wait for inspection.

Process would be:
1.) Product inspected by 3rd party
2.) Report made by 3rd party
3.) You review the report
4.) if all good, we will book the container with your agent, you can pay your agent directly, no need to pay us for shipping
5.) 3rd party need to be here to inspect the whole loading process, so we both know all products are in the container.

In this case, we make sure no one fools around.
This is the best and only solution we can find.

Unless you fly to China and inspect the goods.

But you have been ignoring our request of doing such.

WHY?
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
I was starting to write a complex answer but changed my mind. I am a bit irritated by what you wrote but I will bite my tongue as people can probably see by your tone what the real story may be. I have had people in China contacting you but you always say you are at a Fair but then email me for my people to contact you and it just goes around in circles. Now its costing me extra money to send people to check the products (Your idea not mine) because I was concerned the 40 day is now over 5 months? Are you actually going to make arrangements for my people to check the products or just keep this delaying game going?
Would anybody be suprised I feel I may be scammed after 5 months? Also you really need to learn to be less abusive towards customers.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
Hi, we are waiting for your 3rd party inspection.
This is not a court, and we only accept 3rd party inspection before shipping.

Can you reply to my other posts?

You agreed on 3rd party inspection, but no other actions from your side ever since.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
Are you telling me Vicky from Unitex hasn't spoken to you? That is how I learned you were at the Canton Fair. I also emailed you for an address of where the products are. Just answer the phone to Vicky on monday and get it sorted. All this other talk is just evasive and delaying. less talk and more action please.
At the end of the day I have paid and I have not got any products.
 

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
Are you telling me Vicky from Unitex hasn't spoken to you? That is how I learned you were at the Canton Fair. I also emailed you for an address of where the products are. Just answer the phone to Vicky on monday and get it sorted. All this other talk is just evasive and delaying. less talk and more action please.
At the end of the day I have paid and I have not got any products.
The guy contacted me is shipping agent, not professional inspect guys. I did not realize you want them to inspect the goods, they kept asking me for ship booking first, not inspection, even today.

We need to inspect first, and then we can book the shipping.
Usually an inspect company is with license, a website and other things to provde their capability.

We told them we need a letter of authorization. And told them that we need a report about this.

First stage of Canton fair starts from Oct 15 till Oct 19.

Reason we want this inspection is to make sure we have same proof that the products are loaded and shipped.
So we don't have to face the same Michael thing again.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
The guy contacted me is shipping agent, not professional inspect guys. I did not realize you want them to inspect the goods, they kept asking me for ship booking first, not inspection, even today.

We need to inspect first, and then we can book the shipping.
Usually an inspect company is with license, a website and other things to provde their capability.

We told them we need a letter of authorization. And told them that we need a report about this.

First stage of Canton fair starts from Oct 15 till Oct 19.

Reason we want this inspection is to make sure we have same proof that the products are loaded and shipped.
So we don't have to face the same Michael thing again.
 

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
Are you telling me Vicky from Unitex hasn't spoken to you? That is how I learned you were at the Canton Fair. I also emailed you for an address of where the products are. Just answer the phone to Vicky on monday and get it sorted. All this other talk is just evasive and delaying. less talk and more action please.
At the end of the day I have paid and I have not got any products.

We don't have to do the inspection.

But if you don't trust us, then at least we need to find someone that you can.
That is why we requested 3rd party inspection.

I must say you reaction after seeing Michael's post made us very worried.
You have been losing your temp for quite a while ever after.

So we are acting very cautiously, this is what leads to the inspection thing.



I requested the post link several times but you refuse to provide, our dealer told me it should be this website.

What Michael said in his post is a lie and unbelievable.
Even worse, Michael's post made you feel like we will never ship. And you are being scammed.

And you will be worried even after we shipped, so a 3rd party inspection will give you assureance that the items are all there as it should be.

This is the purpose of this inspection, to make you not that much worried.

I hope this makes more sense.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
To put this simply. Your timeframe blows out from 40 days to over five months.
I get concerned.
Now it is up to me to arrange all these extra processes in another country at my expense.
I hope you answer the phone to Vicky on monday and we can arrange this.
I think most people in this Thread would be a little angrier than I am.
 

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
We don't have to do the inspection.

But if you don't trust us, then at least we need to find someone that you can.
That is why we requested 3rd party inspection.

I must say you reaction after seeing Michael's post made us very worried.
You have been losing your temp for quite a while ever after.

So we are acting very cautiously, this is what leads to the inspection thing.



I requested the post link several times but you refuse to provide, our dealer told me it should be this website.

What Michael said in his post is a lie and unbelievable.
Even worse, Michael's post made you feel like we will never ship. And you are being scammed.

And you will be worried even after we shipped, so a 3rd party inspection will give you assureance that the items are all there as it should be.

This is the purpose of this inspection, to make you not that much worried.

I hope this makes more sense.
 

DustyRusty

Well-known member

Equipment
WAS BANNED FOR NSFW PICS
Nov 8, 2015
6,518
5,153
113
North East CT
Take it to court! Judge Judy will get to the bottom of this debacle and give you a resolution to the problem.
 
  • Haha
Reactions: 1 users

Espicier

New member

Equipment
Kubota SVL 95
Oct 18, 2023
27
0
1
Melbourne
I have such little faith in Shandong brother Trading International that I started making enquiries with other companies to rebuy the products I have paid you for.
The 5 month delay has also cost money for the hiring of the attachments we paid for and don't have.
I will hold off on repurchasing these products and see if you finally uphold your side of the deal.
 

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
To put this simply. Your timeframe blows out from 40 days to over five months.
I get concerned.
Now it is up to me to arrange all these extra processes in another country at my expense.
I hope you answer the phone to Vicky on monday and we can arrange this.
I think most people in this Thread would be a little angrier than I am.
We understand, the delivery time is our fault and we hope to provide some spares as discounts.

I guess I am really pissed off by Michael's post.
The main purpose here is to upload some proof that Michael is not telling the truth.

I did not want to reply your post at the beginning, as products are ready for shipment.
Until I saw your post saying we change from CIF to FOB, which we did not.
So I had to reply.



No need to make up stories that we did not do.

Michael's post has caused a lot trouble for me.
I hope we can all can tell the whole truth, and don't make things up.



Attached a picture of the seeder wheel, we buy the parts from the supplier.

SEEDER.jpg
 

hagrid

Well-known member
Lifetime Member

Equipment
K1600GTL, ZX-14R
Jun 11, 2018
1,004
1,371
113
Pittsburgh
People don't like liars.
This is not necessarily true in all instances.

The woman in my life has repeatedly stated that I am a beautiful man and and an absolute master of the ancient art of love-making.

She is lying through her teeth and I love her for it.
 
  • Like
  • Haha
Reactions: 3 users

PJTWIST

New member

Equipment
BOBCAT S70
Oct 20, 2023
16
1
3
China
This is not necessarily true in all instances.

The woman in my life has repeatedly stated that I am a beautiful man and and an absolute master of the ancient art of love-making.

She is lying through her teeth and I love her for it.
Hahaha, that is really cute.
 
  • Like
Reactions: 1 user