Horrible dealer

[Botabart]

Greenhill farms took my L2501 in for repairs under warranty knowing that I didn't purchase it there. My dealer service department was swamped. They didn't even come close to fixing the problem. They burned up a half a tank of fuel, tore a bunch of paint off of my front axle during transport, and sent me a bill for hauling and 1.5 hours labor. When I complained, the owner came on the phone and told me that they never had any problems with people that purchased their tractors there and that they never wanted to deal with me again. Nice way to do business. Kubota needs a little more oversight on the scumbags that are selling their equipment.

 

[GeoHorn]

A letter to corporate might be in-order. Copy-in your BBB, C of C, state AG consumer-affairs div., and Representative.

 

[Botabart]

A letter to corporate might be in-order. Copy-in your BBB, C of C, state AG consumer-affairs div., and Representative.

In my experience, Kubota couldn't care less about the end user of their products. They rely on the dealers to take care of all problems regardless of how the customer is treated.

 

[North Idaho Wolfman]

In my experience, Kubota couldn't care less about the end user of their products. They rely on the dealers to take care of all problems regardless of how the customer is treated.

If you feel that way, then why did you buy a Kubota?

 

[old and tired]

...They didn't even come close to fixing the problem...

What was the problem?

 

[orange crusher]

There are always 3 sides to every story. Yours, Theirs and the truth be known. Just sayin'...............................................

 

[GreensvilleJay]

add to the 'letter list', ALL local media..radio stations, newspapers, ALL of them..big and small. Also post on 'social media'....... It's surprising how FAST a story can get circulated these days....and hte last thing anyone wants is for the BUYING public to see you being a jerk to JQPublic !
Be sur eto take pictures of the damages as well !!

 

[Henro]

There are always 3 sides to every story. Yours, Theirs and the truth be known. Just sayin'...............................................

First time I heard that...but isn't that the truth! LOL.
(AND...I'm not a youngster anymore! Just feel like I am...)

 

[Lefty]

Greenhill farms took my L2501 in for repairs under warranty knowing that I didn't purchase it there. My dealer service department was swamped. They didn't even come close to fixing the problem. They burned up a half a tank of fuel, tore a bunch of paint off of my front axle during transport, and sent me a bill for hauling and 1.5 hours labor. When I complained, the owner came on the phone and told me that they never had any problems with people that purchased their tractors there and that they never wanted to deal with me again. Nice way to do business. Kubota needs a little more oversight on the scumbags that are selling their equipment.