I recently had a bad FedEx experience, that after years of good ones.
Ordered some parts for a toilet (to 'have in stock'). Email notified 'Delivered to mail room". It was residential delivery... how many homes have a 'mail room'??? I discovered the error within 20 minutes of the delivery. FedEx said 'No can find' and then followed with a 'Happy with your delivery' email!!!!
Called vendor, they re-shipped. 10 days later, in my mail box, was the original package!!! I don't know if a neighbor got it an stuck it in my box 'when they got around to it' or what. I called the vendor, they said to just keep it and were pleased ?I was honest an told them I got the original item.
Just this past week, I had a critical document sent over night FedEx. Trenton NJ to Newark NJ to Memphis TN to Richmond, VA. I got it on time but... it seems like a waste of resources to fly from Newark to Memphis, I imagine it was still in a truck and on the road more than had it just gone down 95.....
It‘s sorta like electricity…. it comes from the hydro-electric dam…. over to the city first…then to a substation…then to your meter…then to your C.B./Distribution-panel…before to the socket you’re using.
(Pkgs follow established routes…but you and everyone knows that. Yours had to go to Hong-Kong and San Pedro, CA before it made it to Phoenix, then St Louis and Trenton.…
(BTW, FedEx also sent it thru Memphis somewhere along the way)
The U.S. Post Office is an amazing operation. Especially since it was forced to operate on a deficit by congress….. so their big contributors like FedEx… convinced them to cripple it so FedEx could make it.
JMO
One thing that might be helpful to know:
I once bought some small aircraft parts on Ebay, and paid the Canadian shipper to include “insurance” for the shipping. (These were a dozen Hartwell latches that I bought for $5 ea… which normally sold for $110 ea)
I got the pink notice from the USPS to come sign for the pkg.…which turned out to be an empty, torn-open brown grocery-bag.
I tried to file the insurance-claim …including pictures of what the items looked-like….. and which required a 60-day waiting period while USPS searched thru their facilities for the parts. They were never found.

So the next step was to require the shipper to file the insurance claim…because the SHIPPER is the “Insured” party….. Shipper is who had paid the premium.

(well… doh….I guess I hadn’t thought about that.)
The Shipper responded to me, “Ain’t MY problem!” ’
(He not only didn’t properly package the product… He got paid TWICE for it… the $100 I sent him to cover the auction and the shipping and insurance…. AND he collected the $500 insurance I paid for….from Canadian/USPS for the lost/damaged shipment.
