My 2 cents is to look for another dealer for any post warranty work and implements. As much as I want to say that this could have been caused by the situation that is happening in the world now, if you are sold something that is "in stock" and it takes more than a month to arrive and when it does it is not right and on top of that it is damaged (even though it is a tool) I wouldn't want to work with those people again.
I 100% agree with Old and Tired about bringing up the list of grievances with the owner of the shop (and Kubota Corporate) to see what they will do to make it right. In my opinion it doesn't matter if it is a tool that I am going to get scratched and dented when I use it because it is me using it. As a salesperson for all you know someone could want to use it as a front for their business where appearance matters. You are buying new and it should show up new undamaged and unscratched.
My dealer is about 30-45 minutes away from where I live but I will continue to use them due to the great service I am given. However, a green, red, or blue brush cutter will work just as well on the back of the tractor as an orange one, and a Deere shop can service a Kubota just as well as a Kubota shop can.
I 100% agree with Old and Tired about bringing up the list of grievances with the owner of the shop (and Kubota Corporate) to see what they will do to make it right. In my opinion it doesn't matter if it is a tool that I am going to get scratched and dented when I use it because it is me using it. As a salesperson for all you know someone could want to use it as a front for their business where appearance matters. You are buying new and it should show up new undamaged and unscratched.
My dealer is about 30-45 minutes away from where I live but I will continue to use them due to the great service I am given. However, a green, red, or blue brush cutter will work just as well on the back of the tractor as an orange one, and a Deere shop can service a Kubota just as well as a Kubota shop can.