Has anyone had a similar experience;
6/23/2015 I placed an order over the phone, estimated arrival 7/23/2015
7/21/2015 Received an email notice that I would be getting shipping info by the next day.
7/21/2015 Received an email from GM Alex that shipping has been delayed and new date is between 8/10-8/14 and I would get $154 credit for the inconvenience.
8/24/2015 Called in to check status, supposedly on its way shipping info to follow.
8/25/2015 Received email from GM apologizing for not getting back right away and notifying me that the new ship date will be 9/28/2015
8/28/2015 Called and canceled the order, was told accounting would refund my payment ASAP
9/1/2015 Emailed and requested a cancellation confirmation and refund, they said by the end of the day
9/4/2015 Called with the same above request, promised immediate action
9/9/2015 Called again and finally received an email confirming my request and was told i should receive an email from accounting
9/10/2015 Called my credit card and filed a disputed charge for non fulfillment
It would appear that this company uses every trick in the book to keep your money as long as they can and not ship anything.
STAY AWAY FROM LIBERTY BACKHOES!
My advice is to buy local when you can!
6/23/2015 I placed an order over the phone, estimated arrival 7/23/2015
7/21/2015 Received an email notice that I would be getting shipping info by the next day.
7/21/2015 Received an email from GM Alex that shipping has been delayed and new date is between 8/10-8/14 and I would get $154 credit for the inconvenience.
8/24/2015 Called in to check status, supposedly on its way shipping info to follow.
8/25/2015 Received email from GM apologizing for not getting back right away and notifying me that the new ship date will be 9/28/2015
8/28/2015 Called and canceled the order, was told accounting would refund my payment ASAP
9/1/2015 Emailed and requested a cancellation confirmation and refund, they said by the end of the day
9/4/2015 Called with the same above request, promised immediate action
9/9/2015 Called again and finally received an email confirming my request and was told i should receive an email from accounting
9/10/2015 Called my credit card and filed a disputed charge for non fulfillment
It would appear that this company uses every trick in the book to keep your money as long as they can and not ship anything.
STAY AWAY FROM LIBERTY BACKHOES!
My advice is to buy local when you can!
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