My BX2680 just developed the infamous hydraulic coupler leak. My tractor is now out of warranty. I called the dealership who advised that they have fixed many units due to this issue, but since mine was out of warranty, I would have to pay for the parts (probably at least $350) and service. This aggravates me since it is a known issue. Am I out of luck or do any of you have any suggestions? Thanks in advance for any help.
BX2680 out of warranty with FEL coupler leak
- Thread starter Bhersh
- Start date
Well, that sucks!
Maybe you could appeal to KB Corp customer relations? Perhaps your dealer could contact their zone rep for some help?
While KB or your dealer are certainly not obligated to do anything, it would go a long way towards keeping a customer if they did.
I would appeal for a 50/50 share of the cost, to be fair.
Maybe you could appeal to KB Corp customer relations? Perhaps your dealer could contact their zone rep for some help?
While KB or your dealer are certainly not obligated to do anything, it would go a long way towards keeping a customer if they did.
I would appeal for a 50/50 share of the cost, to be fair.
I'm in the same boat I'm afraid. If this is a known issue with a "fix it when it breaks with updated parts" as opposed to a recall, I think the warranty period should be extended or there should be some consideration from Kubota.
I bought my BX23s in July '17. It is 33 months old but has just over 130 hours and spends 95% of the time with the FEL off because it is primarily a mower. The warranty for implements is 24 months or 1500 hours. My machine has less than 10% of the warranted hours despite being 9 months past the warranted time period. That is the case I intend to plead with Kubota Customer Service. Has anyone had any luck getting this covered in a similar situation?
While I can appreciate the lack-of-use versus the chronology complaint we owners make regarding warranty... (I own several items I’ve yet to take out-of-the-box... and their warranties have expired without any use whatsoever)....
... I gotta ask the question: What part of 2 years or 1000 hours isn’t understandable? Doh.
But one can always throw oneself onto the mercy of the court.
(Sneaky solution for failed, previously unopened items: Buy another identical item, and the following week, return the first item for full refund.)
... I gotta ask the question: What part of 2 years or 1000 hours isn’t understandable? Doh.
But one can always throw oneself onto the mercy of the court.
(Sneaky solution for failed, previously unopened items: Buy another identical item, and the following week, return the first item for full refund.)
I don't necessarily disagree with you, however, many manufacturers elect to stand by their product when they know there was originally a design flaw regardless of when the flaw is discovered by the end user. I'd think this is especially true if they are repairing FEL blocks under warranty with updated designs or materials.
Here are a couple of other thoughts in no particular order:
- do your items that are still in the box have an hour meter? It is easy to determine how little I've used this part before its failure. It failed at less than 10% of its warranted use.
- when Takata airbags were found to be defective, OEMs notified owners and scheduled repairs outside of the written warranty period.
- when Ram discovered a software flaw with the transmission dial, they notified users and scheduled repairs outside of the warranty period.
- when Infiniti discovered a fuel filler line defect, they notified and repaired outside of the written warranty period.
There are likely thousands of examples of this that could be cited. It isn't rare when the manufacturer admits a fault in the materials or design. This is perhaps the most appropriate example:
- when Kubota discovered a flaw with the manufacture of the radiator caps, were those sent out only to owners still under warranty? Nobody asked how many hours I had on mine before I received the new one.
When RAM discovered their transmission problem..it was the fact they were FORCED by a RECALL to address the issue.... BUT...I am still waiting after TWO YEARS for parts availablity and the dealer-network WILL NOT notify ME when they have their small allocation in-stock... I have to keep calling THEM....only to be told, “Oh, yeah, well, we HAD some yesterday.... but they’re on backorder again. Call us back in a week or so”.
When Takata had airbag problems..they were also on a Federally-mandated RECALL. Both the above matters are due to consumer-protection laws that many politicians seem to oppose but finally got shoved thru.
Those examples are NOT examples of manufacturer generosity.
Also, chronologically-limited warranties actually make sense in many cases.
The FEL quick-connect rubber seal is an excellent example. IF that FEL is left stored OFF the tractor, those seals dry-out and lose flexibility.... and therefore are damaged by time.... therefore cannot seal properly and leak. That is not necessarily a mfr’g problem. IMO
Many other items with rubber parts/seals are similarly limited to a chronological warranty-period. Sometimes USING the item is better than NOT using it.
Edit: I'm not trying to be argumentative. I sincerely hope that my posts didn't read that way.
You are correct, federally mandated recalls at the behest of the Consumer Protection Agencies were not the best examples of "corporate generosity." The point I was trying to make is that stated warranty periods can be superseded by a manufacturer for many reasons, and those were all examples that are well known. I'm certain that I could find plenty of other examples that were not the result of a federally mandated recall.
In the interest of bringing this back around, can anyone confirm that the current FEL coupler is of a different design or uses different components when fixed under warranty?
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