Grand L split to repair?

[Hugo Habicht]

Yes, I agree, the scratches should not be there, even on a tractor.

Document everything (lots of detailed pictures) and tell them beforehand that you want it back in same condition.

And I understand your frustration with having a major repair on a pretty much new machine. Not sure about the legal situation in your location, but as far as I know in Germany for example you would be entitled to a new tractor or your money back or a repair, at your discretion. You do not have to put up with a major repair on a like new vehicle.

 

[GreensvilleJay]

re:
When they installed my air seat, they put a dozen or so scratches on the floor board and back window member. Yes trivial on a tractor, but it shows poor work habits on an item the customer has yet taken delivery on. It's all about about the perceived value to the customer.

It's NOT trivial ! Doesn't matter if it's a tractor ! If it was done on your new $60K car, you'd be hopping mad, should be the same for your $60K tractor !!

yeesh, if they can't install a simple seat without damaging stuff, what WILL happen when they tear it apart for the noise problem ???

Agree, take a LOT of before pictures, from all angles. If done properly, no one should be able to tell that they tore it apart and put it back together. Bolts that have chipped paint, should be repainted.

 

[imarobot]

If this dealer had such a hard time installing a seat, I would be very concerned about them splitting my tractor. Maybe the person that did the seat only does the easier jobs, although maybe not good at it, and more qualified techs do the real stuff.
I would check with the dealer to see how many splits they have done and who does them. I would then ask to talk to that tech and have them explain the process.
I did that before I had mine done. They had a tractor in the shop that he had split, and he took me out to see it and explained how it was done and also showed me what he was replacing. This tractor had the same oil leak as mine. From the way he explained everything with great detail and had a knowledgeable answer for any of my questions I knew he knew what he was doing.
If you can get the same helpful from your dealership, I would feel comfortable.

 

[Shawn T. W]

Slightly different ... But most pickup trucks these days need the cab to be removed to get to the back of the engine, much faster and easier than pulling the engine ... And I'd think a modern pickup truck would have more details to deal with ...

A couple of years ago I had $6K of hail damage on my pickup truck, they had to remove the head liner, all four doors inner panels, fenders ... All put back together just like new, other than a slight oder of glue for a couple of days ...

I'm not seeing that it would be a difficult or unusual job for a dealership to split a cab tractor today, most medium and bigger tractors all have cabs now.

 

[whitetiger]

Why is it unreasonable to expect a loaner? The Op just gave Kubota $50,000+ and in less than 3 weeks it has a serious defect from the factory. Depending on the skill level of their techs, it may take 2-3 weeks to locate the defect, order parts, and repair the tractor.
Hopefully they can actually fix the factory defect PDQ as today is the First day of Spring.

Where does he say he has only had the tractor for 3 weeks?
How do you know it has a serious defect from the factory?
How do you know it will take 2 to 3 weeks to find the concern?
Why would the dealer give a new loaner?
Why would the dealer replace the tractor?
It may have a simple failure that takes a few hours to repair.

This thread has really gotten off into the weeds!!

 

[mikester]

guess all dealers aren't the same.
I have to assume ,you'd happily walk home from dropping off your $60K new pickup at the dealership for a manufacturing defect that'll take 2-3 weeks to fix after they get parts ,and not use their loaner ?

it'll be interesting to see the outcome of this, what was defective and time to repair.

That's old school thinking. Customer service is going the way of the Dodo. Think profit center.

Some dealers will go above and beyond and give you a loaner. More an exception than the rule.

 

[GreensvilleJay]

Where does he say he has only had the tractor for 3 weeks?
He doesn't ,but I assume he'd run his new tractor to see what it can do.FWIW , I clocked 100 hrs in less than 4 weeks.

How do you know it has a serious defect from the factory?
Only 78hrs and a grinding noise INSIDE the drivetrain.

How do you know it will take 2 to 3 weeks to find the concern?
Most dealers are 1 week turnaround, and busier in Spring, splitting tractor is not a 1 day event.farmers getting priority. Unless the tech KNOWS what it is, not a 'common' problem,will take time to figure out. If it was 'common' , there'd be tech bulletins or memos.

Why would the dealer give a new loaner?
To keep a customer and the 50-60K he just gave them.BTW doesn't have to be new, just a tractor he can use as needed.

Why would the dealer replace the tractor?
To keep a customer and the 50-60K he just gave them.

It may have a simple failure that takes a few hours to repair.
That'd be nice but 'grinding noise inside drivetrain doesn't sound 'simple' and if it is inside, tractor needs to be split after the cab is off.

This thread has really gotten off into the weeds!!

 

[whitetiger]

Where do you get the idea there is "a grinding noise INSIDE the drivetrain" ??
What makes you think there are no bulletins or memos about this concern???
Did the OP request a loaner unit and was denied??
A dealer is not going to just replace a customer's tractor; that would have to be done through the manufacturer.

The OP stated he has a tractor with 78 hours that is making a " hydraulic pump (sounds like intermittent cavitation/starvation) ".

Maybe we had better just calm down and see what the concern is diagnosed as before we jump off the cliff.

 

[Tughill Tom]

Where do you get the idea there is "a grinding noise INSIDE the drivetrain" ??
What makes you think there are no bulletins or memos about this concern???
Did the OP request a loaner unit and was denied??
A dealer is not going to just replace a customer's tractor; that would have to be done through the manufacturer.

The OP stated he has a tractor with 78 hours that is making a " hydraulic pump (sounds like intermittent cavitation/starvation) ".

Maybe we had better just calm down and see what the concern is diagnosed as before we jump off the cliff.

Ta Da, finely a voice of reason. Diagnose then repair...... Thanks WT!

 

[aledub]

Thanks to all who took the time to share their insight and reason. When I spoke to the dealer he suggested that if it turns out to be something major, a split would be necessary. Nothing has been diagnosed yet and I’m hoping is an easy repair.

At this point I’m going to keep a level head regardless of the outcome and I will update the post when a diagnoses has been made and then what the resolution was.

Fantastic member base here on ott and your help is appreciated.

 

[Runs With Scissors]

At this point I’m going to keep a level head regardless of the outcome and I will update the post when a diagnoses has been made and then what the resolution was.

Good thinking sir!

I have some prior “automotive dealership” experience, and I can tell you that no one likes dropping off their new car/tractor for repairs. But it happens all the time.

You paid a lot of money I’m sure, and I am not disregarding that.



I have seen people both “blow their stacks” and others that “remain calm but firm".

Usually the “calm but firm” people get better results.

As pointed out earlier, this could be a big “nothing burger” , so theres no sense getting all “wrapped around the axle” for something that might be a 10 minute fix.


Just my .02

 

[sitric]

A 30 post melodrama over what could be nothing??????

 

[aledub]

A 30 post melodrama over what could be nothing??????

Things can get carried away sometimes on forums and passion takes over to be sure. I asked the question in the original post as this is what the service manager and I talked about being a possibility. I wanted to see if anyone that had been through the experience to share their thoughts on that.

It could be a very simple issue. Or it could not. I should know later this week hopefully as to what I'm dealing with.

 

[Like Tractors]

Has anyone had the need to have their L60 split in order to repair a drivetrain issue? Especially a cab tractor? How did the repair go and was the tractor assembled back to original condition? I kind of know the answer I would expect, but I'm hoping to be pleasently surprised.

My 78 hour L4060 is at the dealer for a driveline noise and I'm hoping it's related to the hydraulic pump (sounds like itermittent cavitation/starvation), but knowing my luck it'll have to be split for a more serious issue. In that instance, my ocd will make me trade it in for something else if I have to be honest.

I have a Kubota L6060 from the time it was new I could hear a noise in the cab under certain conditions, it sounded pretty severe. From my experience over the years I was pretty sure it was transmission vibration being transmitted through a cab mount...sure enough the left front cab mount would ground and turn the cab into a giant speaker. Might not hurt to verify that.

 

[Trash Panda]

Well OP, if it makes you feel better, they assembled that tractor from a few thousand pieces.

I assure you that it can be done again.

 

[hagrid]

before we jump off the cliff.

Instructions unclear; am currently at the bottom of a ravine.

Send happy pills, plz.