HJMay,
On my B2710 doing the same thing I found one of the spool caps was so full of rust it wouldn't let me curl the bucket toward me. The spool was just bottoming out in a pile of rust at the bottom of the cap. It was a quick fix with some naval jelly and a good lube under that cap. I can't find a picture of your model to identify the exact cap you need to pull.
Hope that helps.
Steve