ZD1211 PTO clutch

[TPMCCOY1]

Took my 2017 ZD1211-60 with less than 100 hours into the shop today because the blade pto wount engage.
They tell me the clutch will have to be replaced. $1500.00 plus.
This is only the 2nd one they have seen that the snap ring has came off of the clutch pack.

 

[GeoHorn]

Seems like a great opportunity to ask for a factory-representative to look into “good will” warranty.

 

[lugbolt]

yes ask them to reference the dealer website, there were a few field reports of this happening as I remember. I did one just before I left the dealer. Not much fun but not bad. Trans removal not necessary, usually. Put it on the lift, sit in my easy chair, and remove the rear cover, all right there as long as nothing else is busted inside. Time consuming.

after I left I was told that another one had an issue-I (mis?)understood that they were early build units in a certain serial number range. It would be wise to ask the dealer to look into this; as sometimes they'd extend the warranty coverage out for a while on certain components if they knew there was a history of failure with that particular component. Typically if that happened, there would have been a bulletin for it. Because of how Kubota's dealer system works, they may not find the bulletin right away, it takes some digging. Their keyword search sucks, or it did when I was there.

 

[whitetiger]

PSB-2019-037-R1
It has been discovered that some units have the u-joints on the engine to transaxle out of phase. You need to check the shaft and see that the 3 grease zerks are in line with each other.
The joints out of phase cause a pulse to the input shaft and can damage the PTO pack or cause it to come apart.

 

[TPMCCOY1]

PSB-2019-037-R1
It has been discovered that some units have the u-joints on the engine to transaxle out of phase. You need to check the shaft and see that the 3 grease zerks are in line with each other.
The joints out of phase case a pulse to the input shaft and can damage the PTO pack or cause it to come apart.

Thank you I will check it

 

[TPMCCOY1]

yes ask them to reference the dealer website, there were a few field reports of this happening as I remember. I did one just before I left the dealer. Not much fun but not bad. Trans removal not necessary, usually. Put it on the lift, sit in my easy chair, and remove the rear cover, all right there as long as nothing else is busted inside. Time consuming.

after I left I was told that another one had an issue-I (mis?)understood that they were early build units in a certain serial number range. It would be wise to ask the dealer to look into this; as sometimes they'd extend the warranty coverage out for a while on certain components if they knew there was a history of failure with that particular component. Typically if that happened, there would have been a bulletin for it. Because of how Kubota's dealer system works, they may not find the bulletin right away, it takes some digging. Their keyword search sucks, or it did when I was there.

Thank you I will have them check. What urks me is the dealer ask me first thing "did you buy it here?" Like what difference does that make? I have written Kubota about it also,,we will see,,

 

[kubotafreak]

Thank you I will have them check. What urks me is the dealer ask me first thing "did you buy it here?" Like what difference does that make? I have written Kubota about it also,,we will see,,

Like most things, customer service is becoming a thing of the past. Almost any "Dealer" takes this approach. It is a way to prioritize you in their service que. Its not right, but appears to be common. I have a dealer that is the third farthest from me that I use. Takes me 1 hour trip one way, but they treat me amicably on any issue I have ever had. Local dealer is good for a quick run in to get fluids filters, and are nice people, but do not care if I spend 60k for a tractor...

 

[whitetiger]

What urks me is the dealer ask me first thing "did you buy it here?" Like what difference does that make? I have written Kubota about it also,,we will see,,

It may have been a very poorly worded legitimate question as it makes a big difference when starting a work order if the customer is already in the dealer's system or not.
On the other hand, he could be an ass.

 

[GeoHorn]

It may have been a very poorly worded legitimate question as it makes a big difference when starting a work order if the customer is already in the dealer's system or not.
On the other hand, he could be an ass.

AND...it could be an insightful dealer who wants to know if his shop is assembling the tractor incorrectly.

If the question bothers you... before you answer.... ask “Why do you ask?”

PS: In case you’ve never had this demonstrated to you, here’s an excellent video explaining universal joint phasing:

 

[lugbolt]

Like most things, customer service is becoming a thing of the past. Almost any "Dealer" takes this approach. It is a way to prioritize you in their service que. Its not right, but appears to be common. I have a dealer that is the third farthest from me that I use. Takes me 1 hour trip one way, but they treat me amicably on any issue I have ever had. Local dealer is good for a quick run in to get fluids filters, and are nice people, but do not care if I spend 60k for a tractor...

many times it's easier for them to write a repair order if your information is already in their system. Thus, they'll ask you "did you buy it here" right off the bat, so they can look up your name in the system. Dealers business systems aren't all linked together. Well some are, if they are all owned or operated by the same company.

I'm not saying that there isn't something to your not purchasing from them. Sometimes there is. Personally when I did dealer work, I never made a habit of prioritizing based on place of purchase. It was not that important to me.