I've inquired twice about my order of 5.13.20, here are the responses.
5.18.20
Hi, thanks for writing,
I hope you day is going well so far. Your order is being manufactured in our Knoxville, Tennessee facility. The current turnaround time is about 3 weeks from the date you ordered it to get it ready for shipping. When we ship, we'll send you an email with tracking information on it so you can follow it. If you don’t see a shipment confirmation around this time, contact us for more information. Thank you for your patience during this time.
Sincerely,
Jini McDowall
Customer Service Associate
6.10.20
Good afternoon,
Currently we are running somewhere in the 4-4.5 week range, from the date you place your order, to get these out the door. Unfortunately, we are behind due to Covid-19 and its impact on us and our suppliers. We will send tracking information as soon as it ships out. Feel free to check back in with me at any time.
Jini McDowall
Customer Service Associate