Picked up the tractor new from the dealer in late OCT 21; after 9 hours running it logged a P3024 fault. Contacted dealer and they had me check air filter and fuel separator which was full of water. Returned to the dealer and they changed all the fuel, fuel filters and ran 3 regin and sent me home. One hour of running later P3024 fault. Took it back to the dealer. Dealer called and said it was the fuel injectors but I said I doubted it and it is probably a lemon, Service manger said it had to be the injectors and again I said they are just throwing parts at it. Contacted the salesman and made him get involved with the service manager and after much complaining they offered to switch to a different new tractor that was in stock.
Dealership made me wait 3 weeks and when I called the salesman's tone was rude and said I had to wait the 3 weeks because I wanted a new tractor and they needed to swap parts, he asked me what else do I expect? As for the problem it turns out the fuel injectors were not the problem it was the particulate filter in the muffler that was defective from the factory.
I sent several harsh emails to the salesman after blaming me and then t got very heated. You can't complain about a dealer to Grapevine, they just send you back to the dealer, you can't make them take the tractor back without getting a lawyer because they will destroy your credit and if they want to punish you, they can. If I was a farmer I would get better service but I am private so last in line. I have never been so dissatisfied with a purchase.
I don't feel I have anything to do with the fact that a tractor is defective from the factory but the Dealer believes that if you get a bad one then however long it takes to fix it is ok, just luck of the draw. They said they have done outstanding by me but I payed and waited for the tractor to come in, took delivery put on 9 hours and it has been in the shop or waiting to go to the shop since then, That is 9 hours of a working tractor in six weeks of paying for it with loads of work to get done before winter with no tractor and that is outstanding!
The Dealer says I am unreasonable, am I really?
Dealership made me wait 3 weeks and when I called the salesman's tone was rude and said I had to wait the 3 weeks because I wanted a new tractor and they needed to swap parts, he asked me what else do I expect? As for the problem it turns out the fuel injectors were not the problem it was the particulate filter in the muffler that was defective from the factory.
I sent several harsh emails to the salesman after blaming me and then t got very heated. You can't complain about a dealer to Grapevine, they just send you back to the dealer, you can't make them take the tractor back without getting a lawyer because they will destroy your credit and if they want to punish you, they can. If I was a farmer I would get better service but I am private so last in line. I have never been so dissatisfied with a purchase.
I don't feel I have anything to do with the fact that a tractor is defective from the factory but the Dealer believes that if you get a bad one then however long it takes to fix it is ok, just luck of the draw. They said they have done outstanding by me but I payed and waited for the tractor to come in, took delivery put on 9 hours and it has been in the shop or waiting to go to the shop since then, That is 9 hours of a working tractor in six weeks of paying for it with loads of work to get done before winter with no tractor and that is outstanding!
The Dealer says I am unreasonable, am I really?
