I would settle for nothing less than being fully reimbursed for that charged for the water/fuel fix that had not been done. I would "threaten" to reveal here and elsewhere online the name and location of dealership and folks you have been dealing with. These things can take on a life of their own once posted and usually for eternity. Reputational risk is an area corporations go to great lengths to safeguard. Email copies of your escalating and steaming divulgences up the chain. Kubota Corp. is a publicly traded entity. A little searching and you could add some very important people to the chain. The potential for franchise agreement termination is a real prospect in this scenario. I go for the throat in such matters. Its the hillbilly way. Hatfields and McCoys. Reporting from Pittsburgh Pennsylvania "The Paris of Appalachia"