2120 chute not aligned?

The mower keeps leaving clumps of grass behind when box is empty, I notice that when the deck is lowered to cut that there is a 3" gap between the top of the deck chute and the tunnel that directs the grass into the collection box, I can see daylight? Also large amounts of grass is collecting under the rattle plate? Is something adrift here? Thanks,

rentthis said:

you might want to post pictures

Click to expand...

As you can see with the deck raised it fits perfectly into the tunnel, with the deck lowered there is a big gap at the top and when running at full revs and cutting grass max 2" long it leaves clumps and throws grass under the clearing plate,