Wasn't sure where to put this, so I figured I'd put it here. I'm not going to out the dealer yet, but if this continues how I expect, I will.
I bought my B series in October 2016. The dealer I wanted to go with (best prices I could find) was about 8 hours from me. So I spent a week on the phone with a sales guy getting everything figured out. I needed a trailer, so that was part of the package. I needed various attachments, so those were also part of the package. I then added in the quick attach bucket and asked for a quick hitch as well. He told me no need to pay for the quick hitch, as he'd throw it in for free. I said "Are you sure? I don't mind paying for it", again he assured me that they give them away for free so I didn't need to pay for it.
I can't recall at this point if it was the day before I drove down, or the morning of. But he informed me that the quick hitch was out of stock and he could have it mailed to me once it comes in. No worries, so I made the drive. Again, signing the paperwork he tells me that as soon as the QH comes in he'll ship it up to me via UPS.
Well, here we are mid-February and I still haven't seen it. Emails sometimes take days to get replies or none at all. Phone calls are always left with me being called back later. I can't blame him much there, he's a sales guy and he's busy. So I get that. I also understand that I may not have much of a leg to stand on, since I didn't pay anything for it. I guess the principle of the thing is that it was promised to me. Last I heard, they were supposed to be getting a shipment of them in either last week or this week and it would be mailed out. Is this something even worth getting angry over or should I just forget it, move on and buy one somewhere else?
I bought my B series in October 2016. The dealer I wanted to go with (best prices I could find) was about 8 hours from me. So I spent a week on the phone with a sales guy getting everything figured out. I needed a trailer, so that was part of the package. I needed various attachments, so those were also part of the package. I then added in the quick attach bucket and asked for a quick hitch as well. He told me no need to pay for the quick hitch, as he'd throw it in for free. I said "Are you sure? I don't mind paying for it", again he assured me that they give them away for free so I didn't need to pay for it.
I can't recall at this point if it was the day before I drove down, or the morning of. But he informed me that the quick hitch was out of stock and he could have it mailed to me once it comes in. No worries, so I made the drive. Again, signing the paperwork he tells me that as soon as the QH comes in he'll ship it up to me via UPS.
Well, here we are mid-February and I still haven't seen it. Emails sometimes take days to get replies or none at all. Phone calls are always left with me being called back later. I can't blame him much there, he's a sales guy and he's busy. So I get that. I also understand that I may not have much of a leg to stand on, since I didn't pay anything for it. I guess the principle of the thing is that it was promised to me. Last I heard, they were supposed to be getting a shipment of them in either last week or this week and it would be mailed out. Is this something even worth getting angry over or should I just forget it, move on and buy one somewhere else?
